From Cleveland 19 –
The fast casual chain has been fighting a lot of bad press for the last several years after outbreaks of norovirus, E. Coli and salmonella have caused customers to become ill.
The drive-thru window is perhaps a way to gain back some customer loyalty. Food & Wine reports the Ohio location is yet to be named.
Everyone will call it a drive-thru, but Chipotle is dubbing the feature a “vehicular pickup window.” (We’ll see if that catches on.)
Would you rather use a drive-thru at Chipotle? Or do you like watching the employees make your food?